The Tenant Handbook is the IDEAL TOOL to INDUCT and EDUCATE your NEW Tenants...
...PLUS it's a great way to STAND-OUT as the obvious choice with your prospective owners by offering them undeniable PROOF...
...when you show it to them!
You can spend 35-40 HOURS creating your own Tenant Handbook from scratch (ouch!)...
...or just use and amend ours!
...or just use and amend ours!
So...what do you get with the Tenant Handbook?
Here's how to use the Tenant Handbook as an induction tool PLUS as a way to IMPRESS prospective clients and STAND-OUT!
How to use it to to INDUCT and EDUCATE your tenants like a pro!
Tenant's Handbook- Contents List
The base text word document is around 40 pages long covering:
Welcome to renting
The best way to contact your property manager
Getting started - What you must do first
Utility connections
No cash policy
Tenant contents insurance
Landlord mail and contact
Starting your tenancy
Tenancy induction
Important notice about keys issued early
During the tenancy induction
Moving into your rental property
Keys
Payment and lodgement of your bond
Property condition report (Ingoing or move-in inspection report)
During your tenancy
General repairs
Emergency repairs
Routine inspections and photos
Routine inspection guide - What we look out for at inspections
Rent reviews
Lease renewals
Your rent payments
Calendar monthly payments
Understanding ‘Rent in advance’
The national internet tenancy database - Rent default
Paying your rent into the office
Taking care of the property- Inside
Misplaced keys
Property damage
Noise/ disruption
Air conditioners
No smoking/No vaping policy
Heaters
Fireplaces
Pot plants
Aquariums
Tenant painting
Fixtures and fittings
Smoke alarms
Picture hooks
Washing curtains
House cracking and movement
Termites
General cleaning
Carpet cleaning
In the kitchen
In the wet areas- Bathroom, toilet, and laundry
Dealing with mould
Taking care of the property - Outside
Water restrictions
Watering your garden and water restrictions
Watering systems
Weeding and shrub trimming
Lawn maintenance
Supplied hoses/ fittings
Rubbish
Oil drippage
Parking on lawns/ gardens
Renting in a tropical climate (remove if not required)
What to do during dry seasons
Rain and wet season maintenance tips
Tips to maintain a cooler home in the tropics
Condensation issues
Renting a property in a cold/ snowy climate (remove if not required)
Condensation
How to prevent frozen pipes
How to prepare the inside of your home for winter
How to prepare the outside of your home for winter
How to manage snow and ice at your rental property
Heating the property
Swimming pools and outdoor spas
Pool/ spa cleaning
Supply of pool chemicals
Pool/ spa covers, accessories, equipment, and pool furniture
Pool/ spa fences and gates
Pets at the property – Understanding our expectations
Tenancy changes
Bond changing tenants
Subletting
Property for residential use only
Your safety - Being aware
Strata titles/ Body corporate
Common property
Parking
Noise and disturbance
Taking responsibility for your visitors
Vacating the Property
Notice in writing
Ending of a fixed term
Ending a non-fixed (periodic) term
Breaking a fixed term
How to get your BOND back quickly...
National internet tenancy database
Getting the property ready for vacating – Checklist
General items
Inside the property
Outside the property
If you have a pet
Get some help to get the property vacate ready
Who we use and recommend (tradespeople section)-
Your local community
How MICHAEL uses the Tenant Handbook in his Agency!
How Michael uses the Tenant Handbook to tailor it for Property Owners with his Melbourne Agency...to REALLY IMPRESS them and win their business.
If you STRUGGLE to FIND a WAY to STAND OUT with your PROSPECTIVE Property Owners...
...then this is your ANSWER!
HOW do you use it?
TO IMPRESS- show them your Tenant Handbook and placed it in their hand (don't leave it with them) explaining to them "should we get your business, this is our Tenant Handbook we use to INDUCT and EDUCATE your tenants to right expectations...right from the start!
Look HOW comprehensive it is!"
TO INDUCT- When you confirm your new tenant, on the phone explain to them you will be sending them by email a PDF version of the Tenant Handbook, and for them to read it all before they come to the sign-up appointment.
You'll be surprised how many will, when this has been asked of them at Tenancy Confirmation.
Then in the Tenant Induction (sign-up) appointment hand them a hard-cover version of the Tenant Handbook showing them your most important points, using it as an induction tool!
Consider also getting them to Docusign sections of it that they have received and understood the Tenant Handbook (check out our fourth video on how Michael Sanz uses it RIGHT NOW to docusign his tenants with it...it's IMPRESSIVE how he does it!)
DON'T write it from scratch!
We've done all the HARD WORK FOR YOU!
SAVE HOURS and HOURS of writing your Tenant Handbook from SCRATCH as we have already written all the BASE text for you!
You DOWNLOAD it as a MS Word document with our base text.
Just AMEND it to your office practices, CHANGE it to your legislation, ADD your brand, get it looking nice with photos and really make it yours!
CHOOSE which one...
The AUSTRALIAN or the NEW ZEALAND Version for $397
The AUSTRALIAN or the NEW ZEALAND Version for $397
Don't WASTE up to 40 hours of your time writing one from SCRATCH- just DOWNLOAD and AMEND ours!
It's a MUCH SMARTER use of your TIME and RESOURCES!
It's a MUCH SMARTER use of your TIME and RESOURCES!
What's in the Tenant Handbook?
We've already done all the writing for you so you don't need to spend hours and hours creating it all yourself from scratch!
We give it to you as a MS Word document with over 40 pages of text.
Just change it to suit your office practices and legislation, remove what you don't want or need, add your brand and really make it yours!
How do I access the Tenant Handbook?
Step One- Choose WHICH Version of the Tenant Handbook you want to purchase and DOWNLOAD
#1- The Australian Version- please amend this to your state legislation, amend to your office practices and add your photos and brand.
#2- The New Zealand Version- this is all ready to go for you to amend to your office practices and add your photos and brand. Legislation changes in Feb 2021 affecting the handbook have also been highlighted.
Step Two- Purchase the Tenant Handbook, and download the MS Word .docx right away with the supplied download link after purchase.
