Get your Tenant Handbook
(New Zealand Version) HERE!

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How the Tenant Handbook WORKS!

How to use the Tenant Handbook as a way to IMPRESS Prospective Owners and stand-out with this new point of difference.

How to use the Property Owner's Handbook as a WAY to INDUCT and EDUCATE tenants to right expectations.

What's in the Tenant Handbook?

We've already done all the writing for you so you don't need to spend hours and hours creating it all yourself from scratch! 

We give it to you as a MS Word document with over 40 pages of text. 

Just change it to suit your office practices and legislation, remove what you don't want or need, add your brand and really make it yours!
Check out the TENANCY HANDBOOK CONTENTS LIST right here- 

Spread over about 40 pages with around 30-40 hours of writing already done for you, supplied in an easy to change word document that you can change to your office practices, tweak it to your state legislation and add your brand, to make it yours and keep forever!

Please note that the NZ Version has been amended to suit NZ conditions, and also changed to reflect current and new legislation (after February 2021.

REMEMBER- just remove what isn't applicable or what you don't need, and amend the rest (it's a Word doc!)

Getting Started - What You Must Do First! 

Utility Connections - Getting Connected 
We can CONNECT you FAST! 
Important Condition - Intact Telephone Line 
No Cash Policy 
Tenant Contents Insurance 
Landlord mail and contact 

Starting Your Tenancy! 

Tenancy Induction 
Important Notice about keys issued early 
During the Tenancy Induction- we will go through the following with you 
Moving into Your Rental Property 
Keys 
Payment and Lodgement of your Bond 
Property Condition Report (Ingoing or move-in inspection report) 

During Your Tenancy 

General Repairs 
Emergency Repairs 
Routine Inspections and Photos 
Routine Inspection Guide - What we look out for at inspections 
Rent Reviews 
Lease Renewals 
Your Rent Payments 
EVICTION will follow if the problem is not fully remedied! 
Calendar Monthly Payments 
Understanding ‘Rent in Advance’ 
The National Internet Tenancy Database - Rent Default
Paying Rent- how to pay

Taking Care - Inside the Property 

Misplaced Keys 
Property Damage 
Noise/Disruption 
Air conditioners (Heat Pumps- NZ)
No smoking/no vaping policy
Heaters 
Fireplaces 
Pot Plants 
Aquariums 
Tenant Painting
Fixtures and Fittings 
Smoke Alarms 
Picture Hooks 
Washing Curtains 
House Cracking and Movement 
Termites 
General Cleaning 
Carpet Cleaning 
In the Kitchen 
In the Wet Areas- Bathroom, Toilet and Laundry 
Dealing with Mould 

Taking Care - Outside the Property 

Water Restrictions 
Watering Your Garden and Water Restrictions 
Watering Systems 
Weeding and Shrub Trimming 
Lawn Maintenance 
Supplied Hoses/Fittings 
Rubbish 
Oil Drippage 
Parking on Lawns/Gardens 

Renting a Property in a Tropical/Wet Climate (remove if not applicable, and this has been removed from the NZ version) 

What to Do During Dry Seasons 
Rain and Wet Season Maintenance Tips 
Tips To Maintain A Cooler Home In The Tropics 
Condensation Issues 

Renting a Property in a Cold/Wet/Snowy Climate (remove if not applicable) 

Condensation 
How to Prevent Frozen Pipes 
How to Prepare the Inside of Your Home for Winter 
How to Prepare the Outside of Your Home for Winter 
How to Manage Snow & Ice at Your Rental Property 
Heating the Property 

Swimming Pools and Outdoor Spas 

Pool/Spa Cleaning 
Supply of Pool Chemicals 
Pool/Spa covers, accessories, equipment and pool furniture 
Pool/Spa Fences and Gates 

Pets at the Property - Right Expectations
Tenancy Changes 
Bond Changing Tenants 
Subletting 
Property for Residential Use Only 
Your Safety - Being Aware
Strata Titles/Body Corporate
Common Property 
Parking 
Noise and disturbance 
Taking responsibility for your visitors 

Vacating the Property 

Notice in Writing 
Ending a Fixed Term 
Ending a Non-Fixed (Periodic) Term 
Breaking a Fixed Term 

How to get your BOND back quickly... 

The National Internet Tenancy Database 

Getting the Property Ready for Vacating - Checklist 

General Items
Inside the Property 
Outside the property 
If you have a pet 

Get Some Help to Get the Property Vacate Ready 
Who we use and recommend (tradespeople)
Your Local Community 
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