Now you have a REAL point of difference to stand-out...
using your Property Owner's Handbook.

You can spend 15-20 HOURS writing your own...or just use ours!

My personal story with..."But what if my competitors have the Property Owner's Handbook too!"

How Michael uses the Property Owner's Handbook to attract new owners as a stand-out point of difference, and also how to demonstrate it 'remotely' to IMPRESS prospective clients who live outside the area.

"But the other agent is 1% cheaper!" 
How to use the Property Owner's Handbook to 
BEAT this common owner fee objection!

How the Property Owner's Handbook WORKS!

How to use the Property Owner's Handbook as a WAY to WIN new business and an effective point of difference.

How to use the Property Owner's Handbook as a WAY to INDUCT your 
NEW clients to right expectations.

If you STRUGGLE to FIND a difference with your PROSPECTIVE Property Owners...

...then this is your ANSWER!

HOW do you use it?

TO IMPRESS- demonstrate to a Prospective Property Owner that if they sign up with you that you will give them your COMPREHENSIVE Handbook on how you OPERATE!

TO INDUCT- once you've signed them up then INDUCT them to your way of doing things using your Property Owner's Handbook, and reduce the chance of future issues and conflict by setting right expectations upfront!

Give it to them as a PDF download and also as a printed Handbook!

BUT...ONLY if they sign up with you!

DON'T write it from scratch! 

We've done all the HARD WORK FOR YOU!

SAVE HOURS and HOURS of writing your HANDBOOK from SCRATCH as we have already written the BASE text for you!

You DOWNLOAD it as a MS Word document!

Just AMEND it to your office practices, CHANGE it to your legislation, ADD your brand and make it yours!

It's so much easier when it's nearly already WRITTEN for you!

What's in the Property Owner's Handbook?

We've already done all the writing for you so you don't need to spend hours and hours creating it all yourself from scratch! 

We give it to you as a MS Word document with 26 pages of text (28 pages for the NZ version). 

 All you need to do is AMEND it to your office practices, CHANGE it to your legislation and 
ADD your brand to make it yours!
Part One- Frequently Asked Questions

(This includes the Healthy Homes Act for the NZ Version)

1. How do I get the best rent for my property?

2. The Tenant Application Process

3. How do I know I am getting a good tenant?

4. How do you advertise my property? 

5. How long will take to find a tenant?

6. What will be covered at the new tenant induction (sign-up process)

7. What is the bond for? And how much do you take?

8. How often will I receive the rent funds and when will I receive my statement?

9. What expenses can you manage on my behalf?

10. What extra outgoing expenses should I expect?

11. Does my tenant pay for water usage?

12. What insurance will I need?

13. Do I need a tax depreciation schedule? 

14. Do I have to allow pets at my property?

15. Whose responsibility is it to maintain the smoke alarms?
16. Do the tenants maintain the lawns and gardens?

17. Who is responsible for pest control at the property?

18. Do I need my property termite checked? (Australian version only)

19. What inspections are carried out during the tenancy?

      a. Ingoing Condition Report

      b. Routine Inspections

      c. Vacate Inspections

20. When can I go to the property?

21. What is the process of lease renewals and rent reviews?

22. What is the repair process?

23. What happens if my tenant stops paying rent?

24. What happens if my tenant breaches their tenancy agreement?

25. What happens if my tenant breaks their fixed-term agreement?

26. How much notice does my tenant need to give if they are vacating?

27. What is the process when my tenant vacates?

28. What is legal wear and tear?

29. What happens if I want to move back into my property?

30. What happens if I want to sell my property?
31. What is the Tribunal Process? 

32. What is the Healthy Homes Act and how does it apply? (New Zealand Version only)

Part Two- Getting My Property Ready For Tenancy 

( This is a detailed checklist for a Property Owner to get their property suitable for tenancy. Everything they need to do)

Part Three- Our SERVICES outlined- (what we do)

(This section assist you to JUSTIFY all that you do with your COMPREHENSIVE LIST of services)

The Management Process.

The Leasing Process.

The Ingoing Inspection report.

The Routine Inspection process.

Monthly Administration process

The Tribunal Attendance process

The Insurance Claims process

Outside of Normal Duties

How do I access the Property Owners Handbook?

Step One- Choose WHICH Version of the Property Owner's Handbook you want to purchase and DOWNLOAD

#1- The Australian Version- please amend this to your state legislation,  amend to your office practices and add your brand.

#2- The New Zealand Version- this is all ready to go for you to amend to your office practices and add your brand.

Step Two- Purchase the Property Owner's Handbook, and download the MS Word .docx right away with the supplied download link after purchase.


Joe Iemma

Director and Senior Property Manager 
Doyle and Spillane Real Estate 
NSW, Australia
"The Property Owner’s Handbook...has been invaluable not only as an educational tool, but also to win over new business. 

A number of times we
have been able to refer current clients back to the handbooks in key operational areas, resolving disputes and potential conflict quickly. 

Further, when
presenting to prospective clients not only are they impressed with the Property
Owner’s Handbook...because they know that if they sign up with us, they can see the level and depth of education their tenant will receive
should they place their business with us. 

It makes it real easy to get the business as
‘the obvious choice’ over other competitors who only use discounting as a point of

Steve Warburton

Prime Rentals Ltd
Tauranga, New Zealand
"The Property Owner's Handbook gives us a visible point of difference to be able to sit down with a prospective client, show them the contents page, and how it all works. We outline our expectations and build a sense of security and trust with them, after placing the handbook into their hand. 

In a short period of time, it's clear they'd like to keep it at which point we politely ask for it back, saying we can only give it to 'signed-up clients'. Because they now want something 'they cannot have', it increases their desire to want it even more, and to use us to manage their property"

Kim Purser

Kim Purser Properties 
NSW, Australia
"When I showed prospective clients our Property Owner's Handbook, demonstrating visually the way we do property management in comprehensive detail, it gave them confidence in us as the knowledgable expert to use our services, rather than the other cheaper agents in our area."
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